Frequently Asked Questions
Everything you need to know about your Notre order and our latest collections.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start your exchange process.
Do you offer international shipping?
Yes, Notre ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your products ethically sourced?
We are committed to sustainability and transparency. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.